Privacy Policy

1. Introduction

IPTV USA ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our service at iptv-usa.net.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly

Email address (for account delivery and support)
Payment information (processed securely by our payment provider — we do not store card details)
WhatsApp contact details if you message our support team

Information collected automatically

IP address (used for service delivery and fraud prevention)
Device type and operating system
Connection logs for troubleshooting and uptime monitoring
General usage data (channels accessed, session duration)

We do not collect sensitive personal data such as financial records, health information, or government identification.

3. How We Use Your Data

We use your data for the following purposes:

Service delivery — to create and maintain your account and deliver login credentials
Customer support — to respond to your enquiries and resolve technical issues
Billing — to process payments and manage subscriptions
Service improvement — to monitor performance, fix issues, and improve the service
Security — to detect and prevent fraud, abuse, and unauthorised access
Legal compliance — to comply with applicable laws and regulations

We do not use your data for targeted advertising and we do not sell your data to third parties.

5. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations.

Connection logs are retained for a maximum of 90 days for troubleshooting purposes. Payment records are retained for the period required by applicable tax and financial regulations (typically 7 years).

You may request deletion of your personal data at any time by contacting our support team.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

These include encrypted data transmission, secure server infrastructure, and access controls. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, contact our support team immediately via WhatsApp.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate data
Right to erasure — to request deletion of your personal data
Right to portability — to receive your data in a portable format
Right to object — to object to certain processing of your data

To exercise any of these rights, contact us via WhatsApp or email. We will respond within 30 days.

8. Cookies

Our website uses essential cookies only — these are required for the website to function correctly. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

You can disable cookies in your browser settings, although this may affect some website functionality.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your data rights, contact us:

WhatsApp: +44 7412 830779 (24/7)
Website: iptv-usa.net/contact/