1. 14-Day Money-Back Guarantee
IPTV-USA stands behind the quality of its service. We offer a 14-day money-back guarantee on all initial subscription plans. This guarantee is valid for 14 calendar days starting from the date of your purchase.
2. Eligibility Criteria
To qualify for a refund under this guarantee, you must:
- Contact our customer support team within 14 days of your original purchase.
- Demonstrate that you have experienced persistent technical issues (e.g., constant buffering, service unavailability) that our support team has been unable to resolve after a reasonable troubleshooting period.
- Not have violated our Terms of Service.
3. Non-Qualifying Situations
Refunds will not be granted in the following cases:
- Requests made after the 14-day guarantee period has expired.
- Issues related to the user’s internet connection speed, hardware, or local network setup.
- Dissatisfaction with channel selection that was listed on our website prior to purchase.
- Failure to contact support for troubleshooting before requesting a refund.
- Suspicion of account sharing, reselling, or other Terms of Service violations.
4. How to Request a Refund
To request a refund, please contact us directly with your order details and a description of the issue via:
- WhatsApp: +44 7412 830779
- Email: iptvusa.net@gmail.com
We will respond to your request promptly. We may require you to cooperate with our support team to diagnose and resolve the issue before a refund is approved.
5. Refund Processing
Approved refunds will be credited back to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider’s processing times.
6. Contact Information
For any questions regarding this refund policy, please use the contact information above.